Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To start a return, you can contact us at bymerrycups@gmail.com. You will need your receipt or proof of purchase. Please note that returns must be sent to the following address:

Avenida de José Hierro 30, 28522 Rivas-Vaciamadrid, Madrid, Spain.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bymerrycups@gmail.com.

90-day satisfaction guarantee

We want you to enjoy your Christmas glasses risk-free. If you are not satisfied with your purchase within the first 90 days, you can request a return even if you have tried the glasses. We only ask that you write to us before sending them back and that the product is in reasonable condition, with no breakage, chips or damage beyond normal use. To avoid damage on the way back, we recommend packing the glasses with enough protection.

For all other returns not covered by this guarantee, the item must be in the same condition in which you received it, unused, with its tags and in its original packaging.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 calendar days of receiving it, for any reason and without justification.

During this period you may handle and try the product to check its nature, characteristics and functioning, in the same way you would in a physical store, without affecting your right of return. You will only be liable for any diminished value of the product resulting from handling other than what is necessary for that check. You will need your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at bymerrycups@gmail.com.